All of your questions answered.
From sizing to purpose, we’re an open book and want to make sure you are armed with all the knowledge you need to wear BKSP confidently and purposefully.
We’re proud to be Australian made and owned. We’re based on the Bellarine Peninsula in Victoria and our clothing is made in Melbourne, Victoria. Our roots are grounded in purpose and doing things differently, so that we can ensure that we are minimising the impact on the environment and maximising the impact we make in our communities.
BKSP is always ethical and eco-friendly and adopts an unwavering commitment to delivering high-quality functional pieces that compliment your lifestyle and personal expression of style. We’re proud to partner with several charities and not-for-profit organisations that share our goals of protecting the environment and supporting our local communities. You can read more about our partnerships with 1% For The Planet, Beyond Blue and Headspace here.
Each item is made with high quality fabrics that are made to last. We release 2 capsules a year. We’d love to hear what you would like to see in the next capsule collection, let us know via our contact us page.
We have done our homework to find organisations whose programs deliver meaningful and long term impact to our at-risk young people. We want to make sure young people have the support and resources to thrive now and in to the future.
We use our clothing as an expression of who we are – it’s playful and stylish, it supports us and moves with us throughout our day. We’re individuals who are all connected by our drive to live authentically, with purpose and make a difference to the issues close to our hearts.
Double check your shipping and billing details are complete and correct, and try checking out using a different web browser.
If you’re still having an issue let us know or contact your bank about the payment.
Pre-ordering also means we never produce more products than we need, ensuring minimal wastage and helping to protect our environment.
If using Afterpay, your payments and payment schedule will be organised securely via Afterpay directly. BKSP is not responsible for Afterpay and any payment issues will need to be resolved directly with Afterpay. For more information, and the terms and conditions associate with payment using Afterpay, please visit their website directly.
Generally we recommend cold machine wash on a gentle cycle using environmentally responsible laundry detergents and drying in the fresh air.
Drying garments out of direct sunlight in a shadier spot extends the colour and life of your clothes.
DELIVERY, EXCHANGES & RETURNS
For orders below $150, shipping charges are:
Standard post – $10 – Delivery within 1-6 business days
Express post – $12 – Next business day delivery in metro areas when you order before 12pm weekdays
DHL International express post – $12 – Delivery within 2-3 business days
Please note standard and express Australia post shipments will be delivered via e-parcel. You will be required to sign for your parcel upon delivery. If there is no one available to sign for your parcel it will be left at the nearest post office for you to collect. Australia Post will never leave the parcel unattended. We recommend providing an address where someone will be available to sign between 9am-6pm weekdays.
BKSP reserves the right to withhold shipments whilst pending confirmation of the recipient’s delivery address, payment details or proof of identification.
For more information on express delivery options please visit the Australia Post website.
Items need to be returned unworn, unwashed and in the original packaging in order for us to accept your request. Please ensure the items are packaged properly and include the order paperwork they came with (or a note with your order details) so we know it’s your return. Any items received in an unsuitable condition may be refused.
You are responsible for the cost of return postage. Any items returned are your responsibility until they reach our warehouse so we suggest you used the tracked delivery method and keep proof of postage.
Refunds should take no-longer than 7-10 days following receipt and refunds are made to the original payment method only. If you reject your delivery and it is returned to us, the cost of the returned items will be refunded; but shipping costs will not be refunded if you paid for delivery.
Goods purchased “on-sale” will not be refunded other than in the event of them being faulty.
For more information, please check out Terms and Conditions.
If you are missing items from your order, received incorrect or extra items, please contact us.